This Refund Policy explains how refunds, cancellations, and subscription billing are handled for ProjectAdvisoryAI ("Platform", "Service", "we", "our", or "us").
Subscription Services
ProjectAdvisoryAI may offer the following subscription types:
- Monthly subscriptions
- Annual subscriptions
- Consultant plans
- Organization plans
- Premium AI features
- Marketplace services
- Add-on services
Pricing and feature details are presented clearly at the time of purchase. Please review all plan details before completing a transaction.
Free Trial & Free Plans
Certain features may be available free of charge, through limited free plans, or via trial access.
Free plans and trials may include the following limitations:
- Usage limitations
- AI credit limits
- Restricted integrations
- Limited project access
Subscription Renewals
Subscriptions may renew automatically unless canceled before the renewal date.
Renewal charges are processed using the payment method on file. You will receive a renewal notification before the charge is applied where legally required.
Refund Eligibility
Refunds may be granted only under the following specific circumstances:
Duplicate Charges
Confirmed accidental double billing for the same period
Billing Errors
Incorrect amounts charged due to a platform error
Technical Failure
Verifiable failures preventing reasonable platform usage
Legal Requirements
Where consumer protection laws require a refund
Refund requests are evaluated individually. To request a refund, contact us at info@projectadvisoryai.com.
Non-Refundable Situations
- Partial usage periods — e.g., canceling mid-cycle
- Unused features or integrations
- Change of mind after purchase
- Lack of usage during a billing period
- Completed billing cycles
- Dissatisfaction with AI-generated outputs
- User configuration errors or incorrect setup
- Downtime caused by external third-party services
Cancellation
Users may cancel their subscription at any time through their account settings or by contacting support.
Upon cancellation, access to paid features continues until the end of the current billing period. After expiry, the account reverts to a free plan or is deactivated.
Marketplace & Consultant Services
ProjectAdvisoryAI may facilitate connections between organizations and consultants through its marketplace.
Unless explicitly stated otherwise:
- ProjectAdvisoryAI is not responsible for agreements made directly between third parties
- Consultant-related payments may be governed by separate agreements
- Disputes between users and consultants should first be resolved directly between the relevant parties
Chargebacks & Abuse
We take fraudulent chargebacks and abuse of refund systems seriously.
Such actions may result in:
- Immediate account suspension
- Permanent account termination
- Restricted access to platform features
- Legal action where applicable under applicable law
Changes to Pricing
We reserve the right to modify the following at any time:
- Subscription pricing
- Subscription plan structures
- Feature availability per plan tier
- AI usage credit limits
Pricing changes will be communicated where legally required. Existing subscriptions will not be affected mid-cycle. Changes take effect at the next renewal.
Contact for Refund Requests
Refund-related inquiries may be submitted through the following channels:
We aim to respond to all refund requests within 5–10 business days. Please include your account email and transaction details in your message.
ProjectAdvisoryAI aims to provide fair and transparent subscription practices.